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Support
We're here to help.
Contact Us
Have a question, found a bug, or noticed a model with wrong pricing? Email us and we'll get back to you within 24 hours.
support@getxplained.com
Frequently Asked Questions
- How many free questions do I get?
3 AI questions per day on the free tier. The limit resets every 24 hours.
- How do I cancel my subscription?
Open iOS Settings → tap your name → Subscriptions → xplAIned → Cancel. You keep access until the end of your billing period.
- How often is model data updated?
The model database refreshes every day automatically. New models are typically added within 24 hours of their official release.
- A model has wrong pricing or specs.
Email us at the address above and we'll fix it the same day. Pricing data changes frequently and we appreciate the heads up.
- How do I restore my subscription on a new device?
Open xplAIned → tap the paywall → tap Restore. Your subscription is tied to your Apple ID.
About xplAIned
xplAIned is an iOS app that helps you understand AI — from individual models to the concepts behind them. The model database is updated daily so you're always reading current information.